Frequently Asked Questions
Digital Design Files, SVG Designs
What are digital design files?
Digital designs are designed for use with your Cricut, Silhouette, and other cutting machines. Files are packaged in a ZIP format with SVG, EPS, PNG and DXF formats. The file type you will use will depend on the machine/program you are using to cut your design.
How long will it take to receive my files?
All digital designs are available for instant download after your order is complete. You can login to your account to download your file(s).
Can I sell products I make with these design files?
Yes! You may sell up to 100 t-shirts, totes or items you make using my design files. If you plan to sell more than 100, please contact me for a commercial license. You may NOT sell, share or post the digital file (edited or in its original form).
Do you offer refunds?
Not on digital design files. Because you have access to download the file immediately after your purchase, I do not offer refunds for digital files. If you have a problem with the files, please contact me for assistance.
Invitations and Party Printables
How long will it take to receive my printables?
Personalized printable files take 2-3 business days to create. Other printables are available for immediate download.
How will I receive my printable files?
All personalized printables are sent to you by email. Please make sure you check your junk mail folder as Yahoo and AOL addresses tend to block emails from new senders. You can also “whitelist” my email address (firstname.lastname@example.org) to ensure you receive the file. If you have not received your file within the 2-3 day window, please don’t hesitate to contact me.
Non-personalized printables are available for immediate download. If you do not receive an email with a link to your file(s), you can login to your account using the email address and password you created during checkout. If you have any problems finding your printable files, please don’t hesitate to contact me.
Will I receive a proof?
All invitation and party designs are created exactly like the example you see on the product page. Your contact/party details are added using the same fonts and placement. Therefore, I do not offer proofs. Please submit your wording exactly as you would like for it to appear on your design. Edits after the files has been sent are subject to an additional fee.
Am I able to print more than one copy?
Yes! You own the right to print the file as many times as you wish, as long as they are for personal use. Personal use includes classroom and playgroups. If you would like information about a commercial license for selling part of all of the file, please contact me.
Do you offer refunds?
Not on digital design files. If you have a problem with the files, please contact me for assistance.