Frequently Asked Questions

Invitations and Party Printables

How long will it take to receive my printables?
Personalized printable files take 2-3 business days to create. Other printables are available for immediate download.

How will I receive my printable files?
All personalized printables are sent to you by email.  Please make sure you check your junk mail folder as Yahoo and AOL addresses tend to block emails from new senders.  You can also “whitelist” my email address (hello@pigskinsandpigtails.com) to ensure you receive the file.  If you have not received your file within the 2-3 day window, please don’t hesitate to contact me.

Non-personalized printables are available for immediate download.  If you do not receive an email with a link to your file(s), you can login to your account using the email address and password you created during checkout.  If you have any problems finding your printable files, please don’t hesitate to contact me.

Will I receive a proof?
All invitation and party designs are created exactly like the example you see on the product page.  Your contact/party details are added using the same fonts and placement.  Therefore, I do not offer proofs.  Please submit your wording exactly as you would like for it to appear on your design. Edits after the files has been sent are subject to an additional fee.

Am I able to print more than one copy?
Yes! You own the right to print the file as many times as you wish, as long as they are for personal use. Personal use includes classroom and playgroups. If you would like information about a commercial license for selling part of all of the file, please contact me.

Do you offer refunds?
Not on digital design files.  If you have a problem with the files, please contact me for assistance.

Digital Design Files, SVG Designs

What are digital design files?
Digital designs are designed for use with your Cricut, Silhouette, and other cutting machines. Files are packaged in a ZIP format with SVG, EPS, PNG and DXF formats. The file type you will use will depend on the machine/program you are using to cut your design.

How long will it take to receive my files?
All digital designs are available for instant download after your order is complete. You can login to your account to download your file(s).

Can I sell products I make with these design files?
No, the files are to be used for personal use only and may not be resold in any form.  If you are interested in a commercial license, please contact me for details.

Do you offer refunds?
Not on digital design files.  Because you have access to download the file immediately after your purchase, I do not offer refunds for digital files. If you have a problem with the files, please contact me for assistance.

Decals, Wall Designs, Shirt Designs

How long will it take to receive my personalized decal/design?
Personalized orders are typically shipped within 2-3 business days via USPS. Additional processing time may be required during the holidays. Delivery time will depend on your location.  If you need a rush order, please contact me for additional shipping methods.

Do you offer refunds?
No. All personalized items are unique and created just for you, so they are not eligible for a refund. If you receive a damaged item, please contact me immediately.

Are the colors exactly as you see them on the product page?
Because all computer monitors are slightly different, I can not guarantee that the color you see on your monitor is an exact match.  I use Oracal 631 wall/decal vinyl and Siser EasyWeed heat transfer vinyl.  If you are looking for an exact color match, please contact me before making a purchase.

Will the vinyl damage my walls?
While the Oracal 631 indoor vinyl is made to be removable, it can pull off paint when you remove.  Please use at your own risk.  Pigskins & Pigtails is not responsible for damaged caused by our adhesive or heat transfer vinyl.

Can I wash garments after applying the heat transfer vinyl?
Yes! Turn your garment inside out and wash with mild detergent. Dry on low. Do not bleach or dry clean. Check the label of your garment for any additional washing instructions.  If your design ever starts to peel off or wrinkle, you can iron the design back on. Put a piece of parchment paper over the design so your iron doesn’t stick to the vinyl.  Iron on cotton setting for 2-3 seconds. Repeat as needed.

Vinyl Sheets

How long will it take to receive my vinyl sheets?
Vinyl sheet orders are typically shipped within 1-2 business days via USPS. Additional processing time may be required during the holidays. Delivery time will depend on your location.  If you need a rush order, please contact me for additional shipping methods.

Do you offer refunds?
Yes.  If the item is damaged, please contact me for an immediate resolution.  You can return unused vinyl as long as they are still in the original condition. Buyer is responsible for return shipping and original shipping fees are not refunded.

Are the colors exactly as you see them on the product page?
Because all computer monitors are slightly different, I can not guarantee that the color you see on your monitor is an exact match.  I use Oracal 631 wall/decal vinyl and Siser EasyWeed heat transfer vinyl.  If you are looking for an exact color match, please contact me before making a purchase.

Will the vinyl damage my walls?
While the Oracal 631 indoor vinyl is made to be removable, it can pull off paint when you remove.  Please use at your own risk.  Pigskins & Pigtails is not responsible for damaged caused by our adhesive or heat transfer vinyl.

Can I wash garments after applying the heat transfer vinyl?
Yes! Turn your garment inside out and wash with mild detergent. Dry on low. Do not bleach or dry clean. Check the label of your garment for any additional washing instructions.  If your design ever starts to peel off or wrinkle, you can iron the design back on. Put a piece of parchment paper over the design so your iron doesn’t stick to the vinyl.  Iron on cotton setting for 2-3 seconds. Repeat as needed.

Still have a question?  Feel free to contact me here.